Refund & Return Policy
Thank you for shopping with us. We value your trust and aim to provide a smooth and satisfying shopping experience. If you are not completely satisfied with your purchase, we’re here to help.
1. Return & Exchange Window
Customers may request a return or exchange within 7 days of delivery. Requests made after this period may not be eligible for return or exchange.
2. Eligibility for Returns
To qualify for a return, the following conditions must be met:
- The item must be unused, unwashed, and in its original condition.
- All original tags, labels, packaging, and barcodes must be intact.
- A valid proof of purchase (invoice or order ID) must be provided.
3. Refund Process
Inspection:
Once we receive the returned item, our team will inspect it and notify you regarding approval or rejection of the refund.
Approval:
If approved, the refund will be initiated immediately.
Refund Timeline:
The refunded amount will be credited to your original payment method or bank account within 5–7 working days, depending on your bank or payment provider.
4. Non-Returnable Items
The following items are not eligible for return or refund:
- Innerwear and personal care products
- Customized or personalized items
- Final sale or clearance sale products
5. Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or wrong product, please contact our support team within 48 hours of delivery with product photos and order details. We will arrange a replacement or full refund at no extra cost.
6. Shipping Charges
If the return is due to our error (damaged, defective, or wrong item), we will bear the return shipping charges.
In other cases, shipping charges may be deducted from the final refund amount.
7. Contact Us
Email: info@a2zany.com
Phone: +91 9728957608